Is your organisation currently considering the benefits of implementing a new CRM System (Customer Relationship Management), or maybe planning to update an existing solution?

e.g. SugarCRM, Sage CRM, Salesforce.com, Microsoft Dynamics etc....

Would the project benefit from a dedicated resource who can assist in the selection process and provide a 'hands on' approach to managing the implementation, training and 'go live' of the chosen solution?

I am a Business & IT Professional with experience of implementing CRM, Service Management, Document Management, Electronic QMS and Intranet solutions within the SME sector.

The Typical Range of Activities Undertaken Includes: -

- Review Needs (Business Requirements)
- Identify Appropriate Solutions
- Manage Implementation
- Establish Effective Sales & Marketing Processes
- Configure System & Define Customisation Requirements
- Map Business Processes into the Chosen CRM Solution
- Data Integrity & Data Cleansing Activities
- Evaluate Data Integration Requirements
- Develop End User Documentation
- Advise on User Adoption Issues
- Train Managers & End Users
- Design Operational & Management Reporting
- Provide Post Implementation Support

Please see the website: http://eddie-white.webs.com/ for further details.

If you are seeking independent support to implement a CRM system, please Contact Me to discuss your requirements.

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